Frequently Asked Questions
Hopefully any questions you may have are answered below, if not please contact me.
Will I get a chance to check the items before you send them?
Yes, I will send you a picture of the finished item for you to check. If you are not happy or want any changes you can say then.
What if I want a design you don't have?
If you have seen some material that you would like used, we can arrange for you to send it in for your order to be made out of this. Works well for baby keepsakes when you may have an old newspaper from the week your child was born, or if you have seen a pattern you really love. Please be aware though that you may not get any material back once your product has been finished depending on the size and style you have chosen.
How long will my order take?
I work from home while on Maternity leave, and have to make the flowers around my son's. When you order, I will give you an idea of how long it will take. If you have a specific date in mind, if I don't believe I will be able to complete the order in that time I will tell you. A normal size bouquet can take a couple of hours to make.
What if I am unhappy with the finished item?
Customer satisfaction is important to me. I would hate to think that you don't love the flowers as much as I do, and would never send something out that I wouldn't be happy receiving myself. Before your item is sent to you I take many pictures from all different angles so you can see the item. I won't send it until you are happy with what you see.
How much does delivery cost?
If you live local I will deliver the items to you, or you can pick up. If you live outside of Thanet, Kent then a postage charge will apply. This will depend on the size of the order and will be discussed with you before you confirm your order.
How can I pay for my order?
If you live local I would be happy to accept money. Or you can pay the funds via PayPal.
Where can I read your Terms and Conditions?
Here - t&C's
Will I get a chance to check the items before you send them?
Yes, I will send you a picture of the finished item for you to check. If you are not happy or want any changes you can say then.
What if I want a design you don't have?
If you have seen some material that you would like used, we can arrange for you to send it in for your order to be made out of this. Works well for baby keepsakes when you may have an old newspaper from the week your child was born, or if you have seen a pattern you really love. Please be aware though that you may not get any material back once your product has been finished depending on the size and style you have chosen.
How long will my order take?
I work from home while on Maternity leave, and have to make the flowers around my son's. When you order, I will give you an idea of how long it will take. If you have a specific date in mind, if I don't believe I will be able to complete the order in that time I will tell you. A normal size bouquet can take a couple of hours to make.
What if I am unhappy with the finished item?
Customer satisfaction is important to me. I would hate to think that you don't love the flowers as much as I do, and would never send something out that I wouldn't be happy receiving myself. Before your item is sent to you I take many pictures from all different angles so you can see the item. I won't send it until you are happy with what you see.
How much does delivery cost?
If you live local I will deliver the items to you, or you can pick up. If you live outside of Thanet, Kent then a postage charge will apply. This will depend on the size of the order and will be discussed with you before you confirm your order.
How can I pay for my order?
If you live local I would be happy to accept money. Or you can pay the funds via PayPal.
Where can I read your Terms and Conditions?
Here - t&C's